Refund policy

Return, Replacement & Store Credit Policy

Last updated: 1 Jan 2026

At Cosmos Layers, every product is custom-made and printed to order for your specific phone model and design. This policy explains clearly how returns, replacements, and store credit work, so you always know how we'll take care of you.

Returns & Exchanges

Because each item is printed to order and unique to you, we're unable to accept returns or exchanges for change of mind, wrong model selection, or a change of design preference, and we cannot swap an item once it's been made. If you'd like something different, simply place a new order. Unsure about model compatibility or which option to choose? Reach out before ordering and we'll help you pick the right one.

Damaged, Defective, or Wrong/Missing Items

We stand behind every order. You're covered by a free replacement, at no cost to you, if:

  • Your product arrives damaged in transit (broken, cracked, or physically damaged).
  • There's a genuine defect (printing or manufacturing flaw such as smudging, peeling, misprint, or a structural fault).
  • You received the wrong item (different model, design, or product than ordered).
  • An item is missing from a multi-item order.

Just contact us within 3 days of delivery with your Order ID and an unboxing video (see below), and we'll send a fresh replacement straight away. We quality-check and verify every order before packing, so missing items are rare — but if one occurs, the unboxing video lets us resolve it fast.

Store Credit — How Refunds Work

We do not issue cash or bank refunds under any circumstances. Instead, wherever you're eligible for money back, we issue 100% Store Credit for the value paid — usable on cosmoslayers.in, valid for 12 months, with no deductions. You'll receive Store Credit in situations such as:

  • You no longer want your order, or would prefer not to wait for it to arrive.
  • You'd rather not accept a replacement for an eligible issue.
  • Your order is lost by the courier in transit.
  • Your prepaid order couldn't be delivered and was returned to us.
  • We're unable to fulfil your order (for example, a design or model is discontinued).

Store Credit is redeemable on our store rather than as cash — this lets us return the full value to you quickly and without deductions.

Buy One Get One orders: our mobile covers are sold under a permanent Buy One Get One Free offer (e.g. two covers for ₹899 or ₹1599). Store Credit is calculated on the actual amount paid, divided across the covers received. For example, on a ₹899 order of two covers, one eligible cover is valued at ₹450; if the whole order is eligible, the full ₹899 is credited.

Order Processing & Cancellation

To get your order to you quickly, production begins the moment it's placed, and orders typically take 2–3 days to print and prepare. For this reason, orders cannot be cancelled once placed.

Cash on Delivery (COD)

COD is available for your convenience. A COD fee of ₹98 is added to the order value (e.g. a ₹500 order totals ₹598). This fee is non-refundable, including if a COD order is returned to us undelivered. To skip it, choose a prepaid option at checkout and enjoy a 10% prepaid discount.

Unboxing Video

A clear, continuous unboxing video is required for any damage, defect, wrong-item, or missing-item claim — it's the fastest way for us to verify and approve your replacement. The video should:

  • Start before the package is opened, clearly showing the sealed parcel and shipping label.
  • Show the parcel being opened in one continuous, unedited shot.
  • Clearly show the issue with the product.
Colours & Prints

We use premium sublimation and UV printing. As every screen displays colour differently, slight variations in shade or print position can occur between what you see online and the finished product. These natural variations aren't considered defects, but if anything looks genuinely wrong, reach out and we'll take a look.

Address Changes

Address changes are welcome any time before your order is dispatched. Message us on WhatsApp or email with your Order ID and corrected address. Once handed to the courier, the address can't be changed, so please reach out promptly.

Free Gifts

We sometimes include complimentary free gifts with certain products as a thank-you. As these are a bonus rather than a purchased item, they aren't a guaranteed part of your order. We try to include the applicable gift with every eligible order, but on rare occasions one may be out of stock. A missing free gift isn't grounds for a replacement, refund, or Store Credit, as it carries no purchase value. If you'd still like to receive it, we're happy to ship it separately for a ₹99 shipping fee.

Your Rights

This policy works alongside your rights under the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020 for goods that are genuinely defective, damaged, or not as described. Our replacement-first approach is built to honour those rights.

Contact

Cosmos Layers (PROJECT COSMOS)
Email: support@cosmoslayers.in
Contact us on WhatsApp
Hours: Mon–Sat, 10 AM – 6 PM IST