A sharp photo straight from your phone's camera is fine. What doesn't work: screenshots, images saved from Instagram or WhatsApp, or anything already blurry — compression strips detail that printing can't put back. If it looks soft on your screen, it will look softer on the case.

We check every upload before printing. If yours won't print well, we'll message you before we start and ask for a better version rather than printing something you'll be unhappy with. Nothing goes to print without passing that check.

Not always. Phone cases are tall and narrow, so a wide photo gets cropped at the sides and the camera cutout takes a bite out of the top corner. Keep faces and anything important toward the centre. We adjust the crop for the best result and will check with you if a key part of the image would be lost.

Close, but not identical. Screens emit light and printing reflects it, so deep blacks and bright neons come out slightly softer in print. Most people don't notice. If exact colour matters for your image, tell us before you approve the mockup.

Add 1 to 2 working days to normal dispatch for the proof and approval step, so about 2 to 4 working days before it ships, then 3 to 6 working days for delivery. If you're ordering for a specific date, tell us at checkout and we'll confirm whether it's achievable.

No. It's made for one person with one image and can't be resold, so personalised orders aren't returnable or exchangeable. What is covered: if it arrives damaged, the print is defective, or we sent the wrong model, send photos within 48 hours and we'll remake it free.